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VIP Support Analyst (Remote/Telecommute)

VetsEZ (Veterans EZ Info, Inc.), a verified Service Disabled Veteran Owned Small Business (SDVOSB), is a leading provider of information technology services to commercial and government markets. VetsEZ is a company of Subject Matter Experts that have a deep expertise in the area of Healthcare IT and Benefits Delivery.  Our services portfolio includes Program Management Office Support, Enterprise, System and Application Architecture, Software Design and Development, Data Management, Process Management, Health Data Interoperability, Standards Definition, Software Quality Assurance, Independent Validation and Verification and Operations and Sustainment Support.

VetsEZ strongly believes in making complexity EZ by providing tangible solutions that improve day-to-day business transactions, maximize efficiencies, eliminate risks and reduce costs for our clients.

We are currently looking to fill a new VIP Support Analyst position for a large federal government project.

Job Description

  • Must have the ability to work in an environment where creativity and adaptation to change is required, have good verbal and written communication skills
  • Coordinate with co-workers, team leads, and program management at various levels.
  • Daily tasks will include: requirements gathering, project planning, data analysis, code testing, and coordination across customer/virtual teams.
  • Troubleshoot training issues, develop and present solutions to the customer
  • Communicate with Subject Matter Experts to ensure the deliverables are reviewed for content and ready for customer acceptance

Analyze customer feedback and assist program team in required updates to training products

Required Experience, Education and Skills

  • BS degree in Engineering or related discipline.
  • Minimum Five (5) years of professional experience as an analyst is required.
  • Experience with the Department of Veteran Affairs, tools, processes and frameworks.
  • Current Department of Veteran Affairs is strongly preferred.
  • Has working knowledge of healthcare business domain.
  • Medium Level Security Clearance (MBI).

The ideal candidate will have experience in handling multiple tasks and deadlines, strong written communication skills and the ability to apply appropriate communication techniques to various individuals across the enterprise. 

Perks and Benefits

  • 100% telecommute position
  • Medical and Dental
  • Simple IRA with employer-matching
  • Laptop Allowance
  • PTO + Federal Holidays

 

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